Returns & Exchanges
At TAKA Jewellery, we strive for excellence in every piece, but if you are not completely satisfied, we offer a 7-day exchange policy for items in their original, unworn condition. Please note that for hygiene and security reasons, earrings and customized orders are not eligible for return or exchange.
Initiate Your Request
Contact our customer service team via email or visit any TAKA Jewellery boutique within 7 days of receiving your item to request an exchange.
Verification and Assessment
Ensure the jewellery is in its original packaging with all authenticity certificates, tags, and the original sales receipt intact for our specialists to verify.
Selection of Exchange
Choose a replacement piece of equal or higher value from our collection; if the new item is of higher value, the price difference must be settled at the time of exchange.
Completion and Collection
Once the quality inspection is passed, your exchange will be processed immediately in-store or shipped to your address within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing