Frequently Asked Questions
Everything you need to know about your luxury experience with TAKA Jewellery.
Are the gemstones and diamonds used in TAKA Jewellery authentic?
Yes, all our diamonds and gemstones are 100% authentic. Each piece comes with a certificate of authenticity, and higher-carat diamonds are certified by reputable international labs like GIA or IGI.
What are your shipping options and delivery timelines?
We offer insured standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
Can I return or exchange my jewellery if it doesn't fit?
We offer a 14-day return and exchange policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Do you offer resizing services for rings?
Yes, we provide a one-time complimentary resizing service for most ring designs within 30 days of purchase. Some eternity bands or intricate settings may not be resizable due to their design.
How should I care for and clean my TAKA Jewellery?
We recommend cleaning your jewellery with a soft brush and mild soapy water. Avoid exposure to harsh chemicals, perfumes, and lotions. We also offer professional cleaning services at our retail boutiques.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfer options.